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Q. What's your background and what kind of experience do you
have?
A. Future investigators who have come from a variety of backgrounds:
intelligence, law enforcement, government, and information
technology. All investigators are required to undergo a professional
training program conducted by National Institute of Private
Investigation, which
has trained many of investigators. We have built up a reputation of
being able to understand a clients needs and then provide a tailor
made solutions keeping in mind his financial boundaries and time
frame.
Q. "I'm worried about anyone else finding out that I've
employed you. Who else will you tell?"
A. Confidentiality is paramount in our work. Once you have
instructed us, we will only report to you or any one else you
specify, such as you legal representative. Specific ways of
communicating can be arranged so that we can confirm your identity.
We are under no obligation to inform any third parties of what we
are doing for you and we never release information other relevant agencies.
Q. How do you charge?
A. Our charges are based on the type of operation that we have been
asked to undertake. To establish the costing, we first request the
details of the case to be provided, and we will calculate a
budget and time-scale. Once this has been agreed, we then require a
retainer based on the budget to begin the operation.
Q. How long will it take to complete my case?
A. Again, once we have the details of the operation we will be able
to give you a time-scale projection. Some operations take days, some
weeks and some months. It is dependent upon the complexity of the
case, but our experience allows us to supply you with a realistic
time-scale.
Q. "What if I'm not happy
with the amount of time it will take to finish my project?"
A. We will do our best to accommodate you however we advise against
rushing through an operation. Our investigators pride themselves on
being able to complete thorough, error free operations and should we
attempt to speed things up, then details could be missed which may
be an essential part of the inquiry.
Q. How do I pay?
A. You can make payments through Cheque / Draft / Cash or Credit
Cards over the phone. International payments can be made through
wire transfers.
Q. How do I receive my
report?
A. You may collect your report personally from our office or we can
send it by regular mail, fax or e-mail. Documents that are obtained
as part of a case can also be sent via the same methods. Stills
photographs can be scanned and sent as e-mail or on disk if required
and video footage can be sent in the usual format or CD.
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